After sale service plans
Silver Plan
| Cost | Savings | |
|---|---|---|
| Monthly | $10 | - |
| 2 Years | $200 | $40 |
| Covers Wear & Tear |
|---|
| Tightening of parts that have become loose |
| Lubrication of moving parts |
| Comprehensive safety inspections |
| Complimentary '5-minutes on the stand' to diagnose and fix minor issues |
| Wear & Tear | |
|---|---|
| Items Included | Savings |
| Full tune-up (1x) | $60 |
| Brake pads (2x front & back) | $92 |
| Tires (1x front & back) | $130 |
| Chain (1x) | $50 |
| Total | $332 |
| Total Savings | $130+ |
Platinum Plan
| Cost | Savings | |
|---|---|---|
| Monthly | $20 | - |
| 2 Years | $300 | $180 |
| Covers Wear & Tear |
|---|
| Everything in Silver Plan and the items below! |
| Priority service (Less than 24 hour turnaround time) |
| Spare battery rental available [max = 1] |
| 20% off repairs not covered by wear & tear |
| What is not included |
|---|
| Items NOT Included |
| Replacement parts due to accidental damage |
| Flat tires |
| Replacement parts not included in warranty |
| Electronic components |
| Cost to transport bike to and from workshops |
Bike quality explained
Brand new
0 years old
A brand new bike that’s still in its box.
Used
0-1 years old
A bike that has been lightly used and in near perfect condition. These bike have had the full 40 point safety and repair checkup
Refurbished
0-2 years old
A bike which has gone through our 40 point inspection and had anything replaced or repaired bringing it back to ‘good as new’ condition.
Location
USA
New York City
Chinatown
Opening times:
Monday - Friday: 10:00am - 6:00pm
Saturday: Closed
Sunday: Closed
Monday - Friday: 10:00am - 6:00pm
Saturday: Closed
Sunday: Closed
San Francisco
Financial District
Los Angeles
Downtown
FAQs
What is refurbished:
Refurbished means the bike has successfully passed our 30-point inspection and has gone through any necessary repairs to return the bike to ‘good as new’ condition. See more here.
How do I get my bike:
We have workshop locations at the addresses stated above (see here). You can pick up and test ride your e-bike from here but as our stock is constantly moving you will need to confirm with the local workshop manager that your bike is in store before coming in.
Regional and nationwide delivery:
Coming soon! Check back for more updates.
