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After sale service plans

Silver Plan

Cost Savings
Monthly $10 -
2 Years $200 $40
Covers Wear & Tear
Tightening of parts that have become loose
Lubrication of moving parts
Comprehensive safety inspections
Complimentary '5-minutes on the stand' to diagnose and fix minor issues
Wear & Tear
Items Included Savings
Full tune-up (1x) $60
Brake pads (2x front & back) $92
Tires (1x front & back) $130
Chain (1x) $50
Total $332
Total Savings $130+

Platinum Plan

Cost Savings
Monthly $20 -
2 Years $300 $180
Covers Wear & Tear
Everything in Silver Plan and the items below!
Priority service (Less than 24 hour turnaround time)
Spare battery rental available [max = 1]
20% off repairs not covered by wear & tear
What is not included
Items NOT Included
Replacement parts due to accidental damage
Flat tires
Replacement parts not included in warranty
Electronic components
Cost to transport bike to and from workshops

Bike quality explained

Brand new

0 years old

A brand new bike that’s still in its box.


0-1 years old

A bike that has been lightly used and in near perfect condition. These bike have had the full 40 point safety and repair checkup


0-2 years old

A bike which has gone through our 40 point inspection and had anything replaced or repaired bringing it back to ‘good as new’ condition.


What is refurbished:

Refurbished means the bike has successfully passed our 30-point inspection and has gone through any necessary repairs to return the bike to ‘good as new’ condition. See more here.

How do I get my bike:

We have workshop locations at the addresses stated above (see here). You can pick up and test ride your e-bike from here but as our stock is constantly moving you will need to confirm with the local workshop manager that your bike is in store before coming in.

Regional and nationwide delivery:

Coming soon! Check back for more updates.
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