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Shipping policy


  • Pick up is available for assembled and self-assembled ebikes. 
  • Please make sure to choose the correct pick up location. If possible, we will call you to confirm your pick up location. 
  • If you choose the wrong location, we may not have your chosen ebike available. We will do our best to have an equivalent replacement but we cannot guarantee availability. 


  • Shipping is only available for self-assembled ebikes.
  • Shipping costs are included in the price of the ebike (for all States except Alaska and Hawaii). 
  • You will receive a tracking number when your ebike has been shipped. 
  • You will need to be present for delivery to sign for your ebike. 
  • We normally ship bikes within 1-2 business days. Delivery will normally take about 5-10 business days but may be longer.