PICK UP POLICY
- Pick up is available for assembled and self-assembled ebikes.
- Please make sure to choose the correct pick up location. If possible, we will call you to confirm your pick up location.
- If you choose the wrong location, we may not have your chosen ebike available. We will do our best to have an equivalent replacement but we cannot guarantee availability.
- Shipping is only available for self-assembled ebikes.
- Shipping costs are included in the price of the ebike (for all States except Alaska and Hawaii).
- You will receive a tracking number when your ebike has been shipped.
- You will need to be present for delivery to sign for your ebike.
- We normally ship bikes within 1-2 business days. Delivery will normally take about 5-10 business days but may be longer.